Privacy Policy

Effective Date: June 15, 2026

Monkey Wrench Contractors LLC, doing business as Monkey Wrench Plumbing (“Monkey Wrench Plumbing,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit a form, request plumbing services, communicate with us, or otherwise interact with our business.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us, information collected automatically when you use our website, and information received from service providers that help us operate our business.

Personal Information

Depending on how you interact with us, we may collect:

Your name.

Telephone number.

Email address.

Service or property address.

ZIP code.

Information included in quote requests, service requests, contact forms, or appointment requests.

Details about your plumbing, water heater, water-treatment system, property, or requested service.

Appointment preferences and scheduling information.

Service history, estimates, invoices, warranties, maintenance information, and customer-support records.

Payment and transaction information.

Financing-related information submitted to an applicable financing provider.

Reviews, feedback, photographs, videos, or other content you choose to provide.

Records of your communication preferences and consent to receive telephone, email, or text-message communications.

Payment-card details may be processed directly by payment processors. Monkey Wrench Plumbing may not receive or store complete payment-card information when a third-party payment processor handles the transaction.

Information Collected Automatically

When you visit our website, we or our service providers may automatically collect information such as:

Internet Protocol address.

Browser type.

Device type.

Operating system.

Referring website.

Pages viewed.

Links selected.

Date and time of visits.

Approximate location derived from an Internet Protocol address.

Website interaction and performance data.

Cookie identifiers and similar technical information.

2. How We Collect Information

We may collect information when you:

Visit or interact with our website.

Complete a contact, quote, or service-request form.

Call, email, or text us.

Request an inspection, estimate, repair, installation, or maintenance service.

Schedule or receive plumbing services.

Apply for financing through a third-party provider.

Make a payment.

Participate in a promotion.

Submit a review or customer survey.

Communicate with our employees, technicians, or customer-support personnel.

We may also receive limited information from service providers, advertising platforms, referral partners, financing providers, manufacturers, warranty administrators, and other parties involved in fulfilling a request you initiated.

3. How We Use Information

We may use collected information to:

Respond to inquiries and quote requests.

Evaluate plumbing and water-treatment needs.

Schedule inspections, estimates, repairs, installations, and maintenance.

Provide tankless water-heater, traditional water-heater, filtration, reverse-osmosis, drain, and general plumbing services.

Communicate about appointments, technician arrival times, estimates, projects, payments, warranties, or service updates.

Process transactions and maintain financial records.

Coordinate financing requests with third-party providers.

Register equipment or assist with manufacturer warranties.

Provide customer support.

Maintain service and communication records.

Send maintenance reminders and follow-up communications.

Administer discounts, promotions, and special offers.

Improve our website, services, advertising, and customer experience.

Measure website traffic and marketing performance.

Detect fraud, misuse, security threats, or unlawful activity.

Enforce our Terms and Conditions and other agreements.

Comply with legal, licensing, tax, accounting, insurance, and regulatory requirements.

Protect our customers, employees, property, rights, and business operations.

4. Telephone and Text-Message Communications

When you provide your telephone number and expressly consent to communications, Monkey Wrench Plumbing may contact you about your inquiry, appointment, estimate, service, or customer relationship.

Text messages may include:

Appointment confirmations and reminders.

Technician arrival updates.

Estimate and quote follow-ups.

Installation, repair, or project updates.

Customer-support messages.

Payment or account-related notices.

Warranty or maintenance reminders.

Information about services you requested.

Promotional messages when you have provided the legally required consent.

Consent to receive marketing text messages is not a condition of purchasing goods or services.

Message frequency varies according to your interactions with us. Message and data rates may apply.

To stop receiving text messages, reply STOP. You may receive a final message confirming your opt-out.

For assistance, reply HELP or call 702-267-6415.

After opting out of promotional messages, you may still receive nonmarketing communications relating to an active appointment, transaction, safety issue, or service request where permitted by law.

Wireless carriers are not responsible for delayed or undelivered messages.

5. Protection of Mobile Opt-In Information

Monkey Wrench Plumbing does not sell, rent, or share telephone numbers, SMS opt-in information, or text-message consent records with third parties or affiliates for their own marketing or promotional purposes.

We may provide limited information to service providers that help us deliver requested communications, such as customer relationship management systems, scheduling platforms, telephone providers, and text-messaging platforms.

Those providers may use the information only as necessary to provide services on our behalf or as otherwise required by law.

Text-message opt-in data and consent records are excluded from sharing for third-party marketing purposes.

6. Email Communications

We may use your email address to:

Respond to an inquiry.

Confirm or manage an appointment.

Send an estimate, invoice, receipt, or service document.

Provide project, warranty, or maintenance information.

Respond to customer-support requests.

Send promotional communications where permitted by law.

Marketing emails will include an unsubscribe method when required. Unsubscribing from marketing emails does not prevent us from sending transactional or service-related communications.

7. How We Disclose Information

We may disclose personal information in the circumstances described below.

Service Providers

We may provide information to companies that perform services on our behalf, including:

Website hosting providers.

Website form and landing-page providers.

Scheduling platforms.

Customer relationship management systems.

Telephone, email, and text-messaging providers.

Payment processors.

Accounting and invoicing providers.

Analytics providers.

Advertising and marketing technology providers.

Cloud-storage and information-technology providers.

Equipment manufacturers.

Warranty administrators.

Financing providers.

Professional advisers.

Insurance providers.

Subcontractors or technicians assisting with an authorized service.

These providers may access information only as reasonably necessary to perform services for us, process a request, or comply with legal obligations.

At Your Direction

We may disclose information when you request or authorize us to do so, such as when you apply for financing, request manufacturer warranty assistance, or ask us to coordinate with another contractor, property manager, insurer, utility provider, or property owner.

Legal and Safety Reasons

We may disclose information when we reasonably believe disclosure is necessary to:

Comply with applicable law or legal process.

Respond to a lawful government request, subpoena, or court order.

Protect the safety of customers, employees, technicians, or the public.

Detect or prevent fraud, unlawful conduct, or security threats.

Enforce our agreements.

Establish, exercise, or defend legal claims.

Protect our rights, property, systems, or business operations.

Business Transactions

Information may be transferred as part of a merger, acquisition, financing, reorganization, sale of assets, change in ownership, bankruptcy, or similar business transaction.

8. Sale of Personal Information

Monkey Wrench Plumbing does not sell or rent personal information in exchange for money.

Certain website analytics or advertising technologies may be treated as “sharing,” “targeted advertising,” or a “sale” under some state privacy laws, even when no money is exchanged. You may control certain cookies through your browser or available website privacy controls.

SMS opt-in information and consent records are not sold or shared for third-party marketing.

9. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, scripts, local storage, and similar technologies to:

Operate the website.

Remember preferences.

Support website forms.

Understand how visitors use the website.

Diagnose technical problems.

Improve performance and usability.

Measure advertising and marketing results.

Prevent fraud or misuse.

Deliver or measure relevant advertising where permitted.

Cookies may be temporary session cookies or persistent cookies that remain on your device for a defined period.

You can manage or block cookies using your browser settings. Blocking cookies may prevent some website features from operating correctly.

Your browser or device may also provide controls for advertising identifiers, location information, or tracking technologies.

10. Website Analytics and Advertising

We may use analytics services to understand website traffic, visitor behavior, form submissions, and advertising performance.

Analytics and advertising providers may collect device information, Internet Protocol addresses, cookie identifiers, viewed pages, interactions, and referral information.

These third parties process information according to their own privacy policies. Monkey Wrench Plumbing does not control how an independent third party uses information collected directly through its technology.

11. Payment and Financing Providers

Payments and financing applications may be handled by third-party providers.

When you submit information directly to a payment or financing provider, that provider’s privacy policy and terms govern its collection and use of your information.

Monkey Wrench Plumbing is not responsible for the independent privacy practices, approval decisions, security systems, or terms of a financing or payment provider.

12. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information.

Safeguards may include:

Access controls.

Password-protected systems.

Restricted access based on business need.

Secure or encrypted transmission where appropriate.

Software updates and system monitoring.

Vendor-management practices.

Employee privacy and security procedures.

Secure disposal or deletion practices where appropriate.

No website, database, transmission method, or electronic storage system is completely secure. We cannot guarantee that unauthorized access, loss, misuse, or disclosure will never occur.

13. Data Retention

We retain personal information for as long as reasonably necessary to:

Respond to inquiries.

Provide services.

Maintain customer and project records.

Administer warranties.

Process payments.

Resolve disputes.

Detect fraud or security issues.

Maintain consent and opt-out records.

Comply with tax, accounting, licensing, insurance, legal, and regulatory obligations.

Enforce agreements.

Retention periods vary according to the type of information, the purpose for which it was collected, and applicable legal requirements.

We may retain aggregated or de-identified information that does not reasonably identify an individual.

14. Your Privacy Choices

Depending on your location and applicable law, you may have the right to:

Request access to personal information we maintain about you.

Request correction of inaccurate personal information.

Request deletion of certain personal information.

Request information about how personal information is used or disclosed.

Withdraw consent where processing is based on consent.

Opt out of marketing emails.

Opt out of text messages by replying STOP.

Limit certain cookie or advertising technologies through browser or website controls.

Privacy rights may be subject to exceptions. For example, we may retain information needed to complete a transaction, provide requested services, maintain warranty records, comply with law, resolve disputes, prevent fraud, or enforce an agreement.

To submit a privacy request, call 702-267-6415.

We may need to verify your identity before completing a request. We will use information provided during verification only to process and document the request.

You may also submit a request through an authorized agent where applicable law permits. We may require evidence that the agent is authorized to act on your behalf.

15. Nevada Privacy Rights

Nevada residents may have rights regarding certain covered information under Nevada privacy law.

A verified Nevada consumer may submit a request concerning the sale of covered information as defined by applicable Nevada law.

Monkey Wrench Plumbing does not sell covered information in exchange for monetary consideration as described in this Privacy Policy.

Nevada privacy requests may be submitted by calling 702-267-6415.

16. Do Not Track Signals

Some browsers offer a “Do Not Track” setting. Because there is no universally accepted standard for responding to these signals, our website may not respond to every Do Not Track signal.

You can control cookies and similar technologies through your browser settings and any privacy controls made available on the website.

17. Children’s Privacy

Our website and services are intended for adults seeking plumbing or property-related services. They are not directed to children under 13.

We do not knowingly collect personal information directly from children under 13.

A parent or guardian who believes a child has provided personal information may contact us at 702-267-6415 to request its deletion.

18. Third-Party Links

Our website may link to external websites or services, including:

Financing providers.

Equipment manufacturers.

Warranty providers.

Payment processors.

Review platforms.

Mapping services.

Social-media platforms.

Utility providers.

Other service providers.

We do not control and are not responsible for the privacy, security, accuracy, or content practices of third-party websites.

You should review the privacy policy of each third-party service before providing information.

19. Reviews and Public Content

Information you include in a public review, testimonial, social-media post, or other public submission may be visible to other people.

Do not include sensitive personal, payment, account, or property-security information in publicly available content.

When you authorize us to publish a review, testimonial, photograph, or video, its use may also be governed by the consent or release associated with that submission.

20. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, legal obligations, or information practices.

The current version will be posted on this website with its effective date.

Changes become effective when posted unless a different date is stated or applicable law requires otherwise.

21. Contact Us

Questions, concerns, or privacy requests may be directed to:

Monkey Wrench Contractors LLC
DBA Monkey Wrench Plumbing
Phone: 702-267-6415

22. Consent

By using our website, submitting a form, requesting a quote, scheduling service, opting into communications, or otherwise providing information to us, you acknowledge this Privacy Policy.

Where applicable law requires consent for a specific use of information or communication method, we will request that consent separately.