Terms and Conditions

Welcome to the website operated by Monkey Wrench Contractors LLC, doing business as Monkey Wrench Plumbing (“Monkey Wrench Plumbing,” “we,” “us,” or “our”). These Terms and Conditions govern your access to and use of this website, including its forms, content, communication features, and services requested through it.

By accessing or using this website, you agree to these Terms and Conditions. If you do not agree with them, please do not use the website.

1. Company Information

This website is operated by:

Monkey Wrench Contractors LLC
DBA Monkey Wrench Plumbing

Phone: 702-267-6415

References in these Terms to “Monkey Wrench Plumbing,” “we,” “us,” or “our” mean Monkey Wrench Contractors LLC, doing business as Monkey Wrench Plumbing.

2. Use of the Website

You may use this website only for lawful purposes.

You agree not to:

Violate any applicable law or regulation.

Attempt to gain unauthorized access to the website, its servers, accounts, or systems.

Interfere with the website’s security, operation, availability, or performance.

Submit false, misleading, incomplete, or fraudulent information.

Impersonate another person or misrepresent your authority to act for a property owner.

Upload or transmit malicious software, harmful code, spam, or unauthorized advertising.

Copy, scrape, reproduce, or commercially exploit website content without authorization.

Use automated tools to access or collect information from the website in a manner that burdens or disrupts it.

We may restrict or terminate access to the website when we reasonably believe these Terms have been violated.

3. Plumbing and Water-Treatment Information

This website may provide information about services such as:

Tankless water-heater installation, maintenance, and repair.

Traditional water-heater repair and replacement.

Reverse-osmosis drinking-water systems.

Water filtration and conditioning.

Drain services.

Plumbing inspections and maintenance.

Residential plumbing services.

Commercial plumbing services.

Other related plumbing and water-quality services.

Website information is provided for general informational and marketing purposes. Service descriptions, equipment, availability, pricing, promotions, warranties, and timelines may change without notice.

The appropriate service or system for a property may depend on an on-site inspection, plumbing configuration, water conditions, utility capacity, building-code requirements, permit requirements, product availability, and other property-specific factors.

4. Service Requests

Submitting a contact form, quote request, appointment request, or other inquiry does not create a binding service agreement.

A service request does not guarantee:

Appointment availability.

Same-day service or installation.

Acceptance of a particular project.

A specific arrival time.

A specific price.

Eligibility for a promotion.

Availability of a particular product or system.

Financing approval.

Warranty coverage.

A binding agreement for work will arise only when the customer and Monkey Wrench Plumbing approve a written estimate, proposal, work order, service authorization, or other applicable agreement.

5. Estimates and Quotes

Any estimate or quote provided through the website, telephone, email, text message, advertisement, or other preliminary communication is nonbinding unless expressly identified as a final written proposal.

Final pricing and scope may depend on factors including:

Inspection findings.

Existing plumbing conditions.

Hidden or inaccessible damage.

Code-compliance requirements.

Required permits or inspections.

Equipment size and configuration.

Parts and material availability.

Electrical, gas, venting, drainage, or structural requirements.

Water pressure and water-quality conditions.

Additional work requested by the customer.

Conditions discovered after work begins.

Any change to the approved scope of work may require a written or electronically approved change order and may result in additional charges or time.

6. Appointments and Scheduling

Appointment windows and completion timelines are estimates and are not guaranteed unless expressly stated in a written agreement.

Scheduling may be affected by:

Emergency service calls.

Traffic or travel conditions.

Weather.

Permit or inspection delays.

Equipment or material availability.

Unexpected conditions at another job.

Unsafe working conditions.

Utility interruptions.

Circumstances outside our reasonable control.

We will make reasonable efforts to notify customers of significant scheduling changes.

7. Property Access and Customer Responsibilities

Customers must provide safe, reasonable, and timely access to areas needed to inspect or perform the requested work.

This may include access to:

Water heaters.

Plumbing fixtures.

Utility rooms.

Garages.

Attics.

Crawlspaces.

Cabinets.

Shutoff valves.

Electrical panels.

Gas connections.

Exterior areas.

Driveways and parking areas.

Other areas relevant to the requested service.

The customer is responsible for:

Providing accurate information about the property and plumbing issue.

Confirming that they own the property or have authority to authorize the work.

Securing pets and maintaining a safe work environment.

Removing fragile, valuable, or obstructive items from work areas.

Disclosing known hazards, leaks, contamination, asbestos, mold, structural concerns, or unsafe conditions.

Providing access to utilities reasonably needed for the work.

We may postpone, stop, or decline work if access is unavailable or conditions are unsafe.

8. Existing and Concealed Conditions

Plumbing systems may contain concealed defects, deterioration, improper prior work, corrosion, mineral accumulation, code violations, or damage that cannot reasonably be identified before work begins.

Unless otherwise required by law or agreed in writing, Monkey Wrench Plumbing is not responsible for pre-existing conditions or concealed defects that were not caused by our work.

If an unexpected condition is discovered, we may stop work and provide additional recommendations or a revised estimate before proceeding.

9. Emergency Situations

Website forms and email should not be relied upon for immediate emergency assistance.

If you are experiencing an active leak, flooding, gas odor, sewage backup, electrical hazard, or another potentially dangerous condition:

Move away from the affected area when necessary.

Shut off the relevant water, gas, or electrical supply only when it is safe to do so.

Contact the appropriate utility provider or emergency service when there is an immediate danger.

Call Monkey Wrench Plumbing directly for service availability.

Monkey Wrench Plumbing does not guarantee continuous monitoring of website forms, email, voicemail, or text messages.

10. Promotions and Special Offers

Promotions, discounts, free equipment offers, same-day installation offers, financing offers, coupons, and other incentives may be subject to:

Eligibility requirements.

Qualifying equipment or services.

Minimum purchase requirements.

Property inspection.

Geographic restrictions.

Product availability.

Appointment availability.

Credit or lender approval.

Expiration dates.

One-offer-per-household limits.

Restrictions on combining offers.

Additional written terms.

Unless expressly stated otherwise, offers cannot be combined.

A complimentary product or service may cover only specified equipment or standard installation. Additional labor, modifications, permits, accessories, upgrades, repairs, or code-required work may cost extra.

Promotions may be modified, suspended, or discontinued as permitted by law. The written terms accompanying a specific promotion control if they conflict with these general Terms.

11. Tankless Water-Heater and Water-Treatment Claims

System performance depends on property-specific conditions, including:

Household water demand.

Incoming water temperature.

Gas or electrical capacity.

Plumbing design.

Water pressure.

Water hardness.

Equipment sizing.

Installation conditions.

Maintenance.

Filter and membrane replacement.

Manufacturer requirements.

References to energy savings, continuous hot water, improved water quality, equipment life, or other benefits are general statements and are not guarantees of a particular result for every property.

Any performance estimates should be confirmed through a property assessment and the applicable manufacturer documentation.

12. Warranties

Products and services may be covered by:

Manufacturer warranties.

Limited workmanship warranties.

Written service guarantees.

Separate promotional guarantees.

Warranty terms may vary by product, manufacturer, service, and project.

Coverage may be subject to:

Product registration.

Timely maintenance.

Filter or membrane replacement.

Water-quality requirements.

Proper customer use.

Access for inspection.

Payment in full.

Manufacturer procedures.

Exclusions stated in the applicable warranty documents.

Manufacturer warranties are provided by the manufacturer and are subject to the manufacturer’s terms.

The actual written warranty document controls over general website descriptions.

Nothing in these Terms excludes warranties or consumer rights that cannot legally be waived.

13. Maintenance

Plumbing, water-heating, filtration, and reverse-osmosis systems may require periodic inspection, flushing, cleaning, descaling, filter replacement, membrane replacement, or other maintenance.

The customer is responsible for following manufacturer instructions and any maintenance recommendations provided with the equipment.

Failure to perform required maintenance may affect system performance and warranty coverage.

14. Financing

Monkey Wrench Plumbing may provide information about financing or payment-plan options offered by third-party providers.

Financing may be subject to:

Application requirements.

Credit approval.

Lender underwriting.

Interest.

Fees.

Eligibility conditions.

Minimum purchase amounts.

Promotional periods.

Separate lender terms.

Monkey Wrench Plumbing does not guarantee financing approval or any specific financing terms.

Any financing agreement is between the customer and the applicable financing provider. The provider’s written terms control the financing arrangement.

15. Payments

Payment terms will be stated in the applicable estimate, proposal, invoice, work order, or service agreement.

Customers agree to pay all authorized charges when due.

Additional charges may apply for:

Approved changes in scope.

Unforeseen conditions.

Additional labor or materials.

Permit or inspection fees.

Special-order equipment.

Returned payments.

Other agreed project expenses.

Any deposits, cancellation charges, restocking fees, late fees, or collection costs will apply only as stated in the relevant written agreement and as permitted by law.

16. SMS and Telephone Communications

By providing your telephone number and expressly consenting to communications, you authorize Monkey Wrench Plumbing to contact you regarding your inquiry or services.

Communications may include:

Appointment confirmations and reminders.

Estimate or quote follow-ups.

Technician arrival updates.

Project or service updates.

Customer-support messages.

Maintenance or warranty reminders.

Requested service information.

Promotional messages when you have provided the legally required consent.

Consent to receive promotional text messages is not a condition of purchasing goods or services.

Message frequency may vary. Message and data rates may apply.

To stop receiving text messages, reply STOP.

For assistance, reply HELP or call 702-267-6415.

After an opt-out request, you may receive one final message confirming the opt-out. You may still receive nonmarketing communications that are necessary to complete an active transaction or service where permitted by law.

Wireless carriers are not liable for delayed or undelivered messages. Message delivery may be affected by network availability, device settings, carrier restrictions, or other circumstances outside our control.

17. Email Communications

When you submit your email address, we may use it to respond to your inquiry and communicate about appointments, estimates, services, payments, warranties, or customer support.

We may send marketing emails only as permitted by law. Marketing emails will include an available unsubscribe method where required.

Operational messages related to an active request or transaction may continue after you unsubscribe from marketing communications.

18. Website Forms and Submitted Information

You represent that information submitted through the website is accurate, current, and complete.

By submitting information, you authorize us to use it to:

Respond to your inquiry.

Contact you about requested services.

Schedule appointments.

Prepare estimates.

Evaluate service availability.

Provide customer support.

Administer promotions.

Communicate about an existing or prospective customer relationship.

Our collection and handling of personal information are also governed by our Privacy Policy.

19. Privacy

Your use of this website is subject to the Privacy Policy published on this website.

The Privacy Policy explains how we collect, use, disclose, and protect personal information.

These Terms do not replace the Privacy Policy.

20. Intellectual Property

Unless otherwise stated, website content—including text, logos, graphics, photographs, videos, icons, layouts, service descriptions, and design elements—is owned by or licensed to Monkey Wrench Plumbing.

You may view and print website content for personal, noncommercial use.

You may not copy, reproduce, republish, modify, distribute, sell, license, display, or commercially exploit website content without prior written permission.

Company names, logos, trademarks, and service marks may not be used without authorization.

21. Customer Reviews and Submitted Content

When you voluntarily submit a review, testimonial, photograph, video, or other content for publication, you represent that:

You own the content or have permission to submit it.

The content is truthful to the best of your knowledge.

The content does not violate another person’s rights.

The content is not defamatory, unlawful, or misleading.

Any permission to publish customer content should be governed by the specific consent or release provided when the content is collected.

We are not required to publish submitted content and may remove it where permitted by law.

22. Third-Party Websites and Services

The website may contain links to third-party websites or services, including:

Financing providers.

Equipment manufacturers.

Warranty providers.

Review platforms.

Social-media platforms.

Mapping services.

Scheduling tools.

Payment processors.

Monkey Wrench Plumbing does not control and is not responsible for the content, availability, security, accuracy, privacy practices, or terms of third-party services.

Your use of a third-party service is governed by that provider’s terms and policies.

23. Website Availability and Accuracy

We make reasonable efforts to maintain accurate and useful website content, but we do not guarantee that the website will always be available, secure, complete, current, or error-free.

We may modify, suspend, or discontinue website content or functionality without notice.

Photographs, illustrations, product images, specifications, and descriptions may be representative and may not depict the exact equipment or service available for a particular property.

24. Informational Disclaimer

Website content does not constitute:

A final plumbing diagnosis.

An inspection report.

An engineering opinion.

A building-code determination.

A water-quality laboratory result.

A utility-provider determination.

Legal, financial, insurance, or tax advice.

Customers should rely on written proposals, inspection findings, manufacturer documentation, laboratory testing where appropriate, permit requirements, and applicable law when making final decisions.

25. Disclaimer of Website Warranties

To the fullest extent permitted by law, the website and its content are provided on an “as is” and “as available” basis.

We disclaim warranties concerning the website’s availability, accuracy, security, fitness for a particular purpose, and freedom from harmful components, except where such warranties cannot legally be disclaimed.

This section applies to the website and website content. Product, workmanship, and service warranties, if any, are governed by their separate written terms.

26. Limitation of Liability

To the fullest extent permitted by law, Monkey Wrench Plumbing and its owners, employees, contractors, representatives, and affiliates will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from:

Use of or inability to use the website.

Reliance on general website content.

Website errors or interruptions.

Unauthorized website access.

Third-party links or services.

Delayed or undelivered electronic communications.

This limitation does not exclude liability or legal rights that cannot be limited or waived under applicable law.

Liability relating to actual plumbing services will be governed by the applicable written service agreement, warranty documents, and law.

27. Indemnification

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless Monkey Wrench Plumbing and its owners, employees, contractors, representatives, and affiliates from claims, liabilities, damages, losses, and reasonable costs arising from:

Your unlawful misuse of the website.

Your material violation of these Terms.

Information you submit that is knowingly false or unauthorized.

Your violation of another person’s rights.

Your violation of applicable law.

This provision does not apply where prohibited by law.

28. Age and Authority

You must be at least 18 years old to request services or enter into a binding agreement through this website.

If you use the website on behalf of a business, property owner, landlord, tenant, association, or other entity, you represent that you have authority to act on its behalf.

29. Governing Law

These Terms are governed by the laws of the State of Nevada, without regard to conflict-of-law principles.

Any dispute relating to these Terms or use of the website will be subject to the jurisdiction and venue provided by applicable law and any controlling written agreement between the parties.

30. Severability

If any provision of these Terms is found invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in effect.

31. No Waiver

Our failure to enforce a provision of these Terms does not waive our right to enforce that provision or any other provision later.

32. Entire Agreement Regarding Website Use

These Terms and the Privacy Policy constitute the agreement governing use of this website.

Separate estimates, proposals, work orders, financing agreements, warranties, and service contracts may contain additional terms governing specific services or transactions.

When a specific written service agreement conflicts with these website Terms on a project-related matter, the specific written agreement will control for that matter.

33. Changes to These Terms

We may revise these Terms periodically.

Updated Terms will be posted on this page. Changes will apply prospectively unless otherwise required or permitted by law.

Your continued use of the website after updated Terms are posted constitutes acceptance of those updated Terms.

34. Contact

Questions about these Terms and Conditions may be directed to:

Monkey Wrench Contractors LLC
DBA Monkey Wrench Plumbing

Phone: 702-267-6415